Whether you’re paying for lunch at your favorite carinderia, borrowing funds for your bunso’s tuition fee, or sending a large amount of money to your family in the province –online banking truly makes everyday transactions fast and convenient.
But behind this convenience lies one important priority: ensuring your hard-earned money stays safe.
For digital-only banks, the main customer touchpoint is their mobile app. With no physical branches, this brings the challenge of making sure customers can rely on the app to meet all banking needs securely and confidently.
This is why CIMB Bank Philippines, The Asian Banker’s Best Digital Bank in the Philippines, continuously enhances its security measures to protect customers and keep fraudsters away.
Read on to learn how your money and precious data remain secure and how you can do your part as well:
Stopping fraud in its tracks
From the moment you – or anyone else – attempt to log in to your bank account, the first layer of protection is already at work. Banks like CIMB have top-notch fraud detection capabilities in place such as biometrics, Face ID, and Touch ID, ensuring only the rightful owner can access the account.
The devices used to log in to the mobile app are also carefully monitored. If the CIMB Bank PH app detects that the mobile device being used has its built-in security system removed or altered, it may deny login attempts for the user’s protection. It can also prevent logins if the device being used has been jailbroken or rooted, as this means the phone has been unlocked beyond normal limits, making it unsafe. Additionally, if the CIMB Bank PH app detects that it has been tampered with, it can automatically block access to prevent potential breaches.
What you can do: Only download your mobile banking app from the official app stores, such as Google Play, the Apple App Store, or Huawei AppGallery. Avoid modifying your device’s system settings and remove suspicious apps as well.
Protecting your money behind the scenes
Beyond what you see, banks also maintain layers of protection that work quietly in the background. On top staying up to date with the latest cybersecurity threats, banks like CIMB Bank PH continuously upgrade its security systems and employs advanced fraud detection mechanisms and telemetry – the process of automatically collecting, transmitting, and analyzing data from remote sources. This allows CIMB to monitor and analyze how, when, and where its mobile app is being used, helping the Bank detect and stop suspicious activity before it can affect customers.
What you can do: Keep your phone’s operating system and mobile banking app updated so you always benefit from the latest suite of security enhancements in the backend.
Security as a shared responsibility
As financial institutions continue to strengthen their systems, your everyday digital habits play an equally important role. Online safety is also a shared responsibility between banks and their customers, and working together can help make digital banking safer for everyone.
Here are some simple steps to protect yourself and your money:
- Never share one-time passwords (OTPs) or login details with anyone. CIMB will never ask for your password or OTP via e-mail, text, or call.
- Never click on links claiming to be from your bank. CIMB Bank PH will never send you links for any type of transaction.
- Use only official platforms. Access your CIMB account only through the CIMB Bank PH mobile app.
- When in doubt, report it. Trust your instincts. If something feels off, contact CIMB Bank PH’s Customer Care team via the Help Center on the app to report suspicious activity.
As Filipinos become more reliant on digital banking practices, convenience and security must work hand-in-hand. CIMB Bank PH remains committed to empowering its 10 million customers to bank the way they want and deserve safely, in order to live their purpose. By remaining vigilant and practicing safe online habits, you play a vital role in keeping your account and the digital baking ecosystem secure.
To know more about CIMB Bank PH, visit cimbbank.com.ph