{"id":34195,"date":"2022-03-29T11:01:54","date_gmt":"2022-03-29T03:01:54","guid":{"rendered":"http:\/\/www.teampcheng.com\/blog\/?p=34195"},"modified":"2022-03-29T11:01:58","modified_gmt":"2022-03-29T03:01:58","slug":"pldt-enhances-customer-experience-and-makes-customer-engagement-more-seamless-and-simpler","status":"publish","type":"post","link":"http:\/\/www.teampcheng.com\/blog\/lifestyle\/pldt-enhances-customer-experience-and-makes-customer-engagement-more-seamless-and-simpler\/","title":{"rendered":"PLDT Enhances Customer Experience and Makes Customer Engagement More Seamless and Simpler"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><a href=\"http:\/\/www.teampcheng.com\/blog\/wp-content\/uploads\/2022\/03\/Picture1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"353\" data-attachment-id=\"34196\" data-permalink=\"http:\/\/www.teampcheng.com\/blog\/lifestyle\/pldt-enhances-customer-experience-and-makes-customer-engagement-more-seamless-and-simpler\/attachment\/picture1-4\/#main\" data-orig-file=\"http:\/\/www.teampcheng.com\/blog\/wp-content\/uploads\/2022\/03\/Picture1.png\" data-orig-size=\"780,353\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Picture1\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"http:\/\/www.teampcheng.com\/blog\/wp-content\/uploads\/2022\/03\/Picture1-300x136.png\" data-large-file=\"http:\/\/www.teampcheng.com\/blog\/wp-content\/uploads\/2022\/03\/Picture1.png\" src=\"http:\/\/www.teampcheng.com\/blog\/wp-content\/uploads\/2022\/03\/Picture1.png\" alt=\"\" class=\"wp-image-34196\" srcset=\"http:\/\/www.teampcheng.com\/blog\/wp-content\/uploads\/2022\/03\/Picture1.png 780w, http:\/\/www.teampcheng.com\/blog\/wp-content\/uploads\/2022\/03\/Picture1-300x136.png 300w, http:\/\/www.teampcheng.com\/blog\/wp-content\/uploads\/2022\/03\/Picture1-768x348.png 768w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><em>The Philippines\u2019 largest telecommunications company taps into Kantar and Medallia to continue being the market leader in customer experience, leveraging on a digital platform<\/em><\/h2>\n\n\n\n<p>MANILA, Philippines \u2013 March 29, 2022 \u2013 <a href=\"https:\/\/www.kantar.com\/\">Kantar<\/a>, the world\u2019s leading data, insights and consulting company, announced on March 1, 2022 that PLDT Inc., the Philippines\u2019 largest, most diversified and fully integrated telecommunications company, and Smart Communications, Inc. (Smart), PLDT\u2019s wholly owned wireless subsidiary, have selected Medallia as the customer experience platform of choice, with Kantar supporting the implementation efforts across PLDT and Smart. Kantar and <a href=\"https:\/\/www.medallia.com\/\">Medallia, Inc<\/a>., the global leader in customer and employee experience, joined the PLDT team at a digital signing ceremony to formalize the partnership. &nbsp;<\/p>\n\n\n\n<p>\u201cA large part of our commitment to provide world-class connectivity for all Filipinos is to empower our people and processes with technology that allows them to render the best customer experience,\u201d said PLDT and Smart President and CEO Alfredo S. Panlilio. \u201cOur engagement with Medallia and Kantar gives us this technology and empowers us to listen and respond to our customers more effectively, as they are our North Star for all group-wide efforts.\u201d &nbsp;<\/p>\n\n\n\n<p>With Medallia and Kantar, PLDT and Smart aim to optimize customer experience management across all channels, including digital platforms, mobile phone applications, and contact centers. &nbsp;<\/p>\n\n\n\n<p>\u201cAt Kantar, we work with clients across various industry verticals in advising and driving, both strategically and operationally, on Customer &amp; Brand Experience. Our best practice framework on implementing a world class technology like Medallia is built on a practical yet impactful closed loop feedback system,\u201d said Executive Managing Director of Kantar SEA Katie McClintock. \u201cWe have a dedicated and experienced team, supported by regional and global experts, working closely with PLDT and Smart to ensure best-in-class execution and how to use the insights that are being captured on Medallia to help PLDT and Smart win faster and better in the Philippines\u201d &nbsp;<\/p>\n\n\n\n<p>For more information on Kantar\u2019s expertise and solutions, please visit: https:\/\/www.kantar.com\/expertise&nbsp;<\/p>\n\n\n\n<p><strong>About Kantar &nbsp;<\/strong><\/p>\n\n\n\n<p>Kantar is the world\u2019s leading evidence-based insights and consulting company. We have a complete, unique, and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks, our innovative analytics and technology, we help our clients understand people and inspire growth. &nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Philippines\u2019 largest telecommunications company taps into Kantar and Medallia to continue being the market leader in customer experience, leveraging [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2730],"tags":[7123,4508],"class_list":["post-34195","post","type-post","status-publish","format-standard","hentry","category-lifestyle","tag-kantar","tag-pldt"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - 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