{"id":51826,"date":"2024-05-17T22:34:36","date_gmt":"2024-05-17T14:34:36","guid":{"rendered":"http:\/\/www.teampcheng.com\/blog\/?p=51826"},"modified":"2024-05-17T22:34:38","modified_gmt":"2024-05-17T14:34:38","slug":"jollibee-group-owned-the-coffee-bean-tea-leaf-named-top-10-brand-in-kuwait-for-customer-satisfaction","status":"publish","type":"post","link":"http:\/\/www.teampcheng.com\/blog\/food\/jollibee-group-owned-the-coffee-bean-tea-leaf-named-top-10-brand-in-kuwait-for-customer-satisfaction\/","title":{"rendered":"Jollibee Group-owned The Coffee Bean & Tea Leaf\u00ae Named Top 10 Brand in Kuwait for Customer Satisfaction"},"content":{"rendered":"
\n
\"\"<\/a>
Top Caf\u00e9 for Customer Satisfaction in Kuwait.<\/em><\/strong> Jollibee Group\u2019s flagship brand for coffee and tea, The Coffee Bean and Tea Leaf \u00ae, emerged as Top Caf\u00e9 for Customer Satisfaction in Kuwait in the recent 2023 Service Hero Customer Satisfaction Index Awards.<\/em><\/figcaption><\/figure><\/div>\n\n\n

KUWAIT CITY, Kuwait. \u2013 <\/strong>The Jollibee Group\u2019s<\/a> global brand for coffee and tea, The Coffee Bean & Tea Leaf\u00ae (CBTL), has recently been cited as among the Top 10 Brands in Kuwait, according to the 2023 Service Hero Customer Satisfaction Index (CSI) Awards. CBTL has also been ranked Top 1 in the Caf\u00e9 Category.<\/p>\n\n\n\n

The CSI Awards is an annual recognition program that honors companies in Kuwait that deliver exceptional customer service. Over 500 brands across 20 categories were surveyed.<\/p>\n\n\n\n

The CSI measures three key service factors: expectations, overall satisfaction, and likelihood to recommend. It also measures a number of service dimensions such as staff, location, product quality, value for money, speed, reliability, location, fixing complaints, call center, digital and delivery services.<\/p>\n\n\n\n

John in de Braekt, Global CEO of The Coffee Bean & Tea Leaf\u00ae, commends the CBTL team in Kuwait: \u201cWe are incredibly proud of our team in Kuwait for earning this recognition. Their dedication for providing exceptional service and high-quality coffee and tea experiences underscores our core values and rich heritage of serving the best specialty coffee and tea at the highest quality with care in every cup.\u201d<\/p>\n\n\n\n

CBTL was first launched in Kuwait in 2004 with the brand\u2019s Kuwaiti international franchise partner, Abdulghani Al Ghunaim, Chairman of Al-Ghunaim Trading Co. Ltd. CBTL <\/a>has 73 cafes in Kuwait to date and is looking to reach 100 caf\u00e9s by 2025.<\/p>\n\n\n\n

“We are honored to be recognized as a Top 10 Brand in Kuwait,” said Al Ghunaim. \u201cAs one of the leading food and hospitality companies in Kuwait, we are committed to consistently meet, if not surpass, our guests\u2019 expectations for exceptional experience, not only in service but also in taste.\u201d<\/p>\n\n\n\n

Al Ghunaim added: \u201cThis award is a testament to the dedication of our teams in product innovation and consistently enhancing our guest experience. We are grateful to our loyal customers in Kuwait for their continued support.\u201d<\/p>\n\n\n\n

Jollibee Group flagship brand for coffee and tea<\/strong><\/p>\n\n\n\n

The Jollibee Group acquired CBTL in 2019. The acquisition of the specialty coffee and tea brand was the company\u2019s largest and most multinational so far with business presence in 24 countries. Currently, CBTL has 1,172 stores worldwide as of February 2024.<\/p>\n\n\n\n

Jollibee Group President and CEO Ernesto Tanmantiong congratulated the CBTL team in Kuwait on their recent recognition, highlighting its consistency with the Jollibee Group\u2019s mission: \u201cCongratulations to our CBTL team in Kuwait for this outstanding recognition. Being recognized as a top caf\u00e9 for customer satisfaction is a great example of living our Jollibee Group mission of serving great-tasting food, bringing the joy of eating to everyone.\u201d     <\/p>\n\n\n

\n
\"\"<\/a>
Top Caf\u00e9 in Kuwait for Customer Satisfaction. <\/strong>CBTL\u2019s Kuwaiti international franchise partner, Mishary Al Ghunaim of Al-Ghunaim Trading Co. Ltd, receives the recognition from Service Hero as the Top Caf\u00e9 in Kuwait for Customer Satisfaction.<\/figcaption><\/figure><\/div>\n\n\n

Another Jollibee Group global brand, Jollibee, is also included in the Top 10 Brands for Customer Satisfaction in Kuwait.<\/p>\n","protected":false},"excerpt":{"rendered":"

KUWAIT CITY, Kuwait. \u2013 The Jollibee Group\u2019s global brand for coffee and tea, The Coffee Bean & Tea Leaf\u00ae (CBTL), […]<\/p>\n","protected":false},"author":1,"featured_media":51828,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[113,2730],"tags":[7856,12434],"class_list":["post-51826","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-food","category-lifestyle","tag-jollibee-group","tag-the-coffee-bean-tea-leaf"],"yoast_head":"\nJollibee Group-owned The Coffee Bean & Tea Leaf\u00ae Named Top 10 Brand in Kuwait for Customer Satisfaction - Team PCheng<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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