{"id":71243,"date":"2026-04-22T11:18:13","date_gmt":"2026-04-22T03:18:13","guid":{"rendered":"http:\/\/www.teampcheng.com\/blog\/?p=71243"},"modified":"2026-04-22T11:18:17","modified_gmt":"2026-04-22T03:18:17","slug":"ditos-kai-sets-new-benchmark-in-ai-customer-service-wins-regional-stevie-award","status":"publish","type":"post","link":"http:\/\/www.teampcheng.com\/blog\/lifestyle\/ditos-kai-sets-new-benchmark-in-ai-customer-service-wins-regional-stevie-award\/","title":{"rendered":"DITO\u2019s KAi Sets New Benchmark in AI Customer Service, Wins Regional Stevie Award"},"content":{"rendered":"
\n
\"\"<\/a>
Atty. Adel Tamano delivers his acceptance speech during the 13th Asia-Pacific Stevie Awards held in Macao. DITO Telecommunity\u2019s in-house AI platform, KAi, was recognized as one of the region\u2019s standout innovations, setting a new benchmark in customer service by resolving up to 98% of inquiries instantly. The award underscores DITO\u2019s commitment to using world-class technology to enhance the digital experience for millions of Filipino subscribers.<\/em><\/figcaption><\/figure><\/div>\n\n\n

Macao, April 17, 2026 <\/strong>\u2014 A DITO-built artificial intelligence system is now resolving nearly all customer service inquiries, and the region has taken notice.<\/p>\n\n\n\n

DITO Telecommunity\u2019s AI platform, KAi, has been recognized at the 13th Asia-Pacific Stevie Awards, emerging as one of the region\u2019s standout innovations among more than 1,000 entries.<\/p>\n\n\n\n


KAi, DITO\u2019s AI-powered chatbot, delivers what most systems promise but rarely achieve\u2014speed, scale, and precision.<\/p>\n\n\n\n

At its core, KAi delivers what most AI systems promise\u2014but rarely achieve at scale.<\/p>\n\n\n\n

It resolves up to 98% of customer inquiries instantly without human intervention, with consistently strong performance across the app, eShop, and social channels.<\/p>\n\n\n\n

Built in-house, KAi reflects DITO\u2019s push to turn advanced technology into real, everyday value for subscribers. By handling routine concerns automatically, it allows human agents to focus on more complex, high-value interactions\u2014improving both efficiency and service quality.<\/p>\n\n\n\n

The result: frontline support costs have dropped, while customer interactions have grown longer and more substantive. Human agents, freed from routine queries, now handle complex, high-value concerns.<\/p>\n\n\n\n

For customers, this means 24\/7 support, faster resolutions, and seamless in-chat transactions.<\/p>\n\n\n\n

For DITO, it enables scalable growth while maintaining strong service performance.<\/p>\n\n\n\n

More than a chatbot, KAi is a continuously evolving digital companion\u2014deeply integrated, highly adaptive, and designed to grow with the customer.<\/p>\n\n\n\n

\u201cKAi represents how we are reimagining what service can be for Filipinos,\u201d said Adel Tamano, who accepted the award in Macao. \u201cWhen technology works seamlessly in the background, it unlocks more time, more opportunity, and a better everyday experience. That is the kind of innovation we are building\u2014not just for efficiency, but to truly serve and empower our customers.\u201d<\/p>\n\n\n\n

This reflects a broader mission for DITO: *to deliver world-class technology to the doorstep of every Filipino household\u2014empowering and connecting communities to the digital world, bridging the digital divide, and unlocking opportunities toward a more inclusive future.<\/p>\n\n\n\n


The Stevie recognition is not an isolated milestone. It is the latest in a series of validations that, taken together, tell a broader story of how DITO is building both capability and impact through technology.<\/p>\n\n\n\n


At the Asian Telecom Awards 2026, KAi was named AI Initiative of the Year \u2013 Philippines. In the same ceremony, DITO’s Secured Tayo program won Cybersecurity Initiative of the Year \u2013 Philippines\u2014signaling strength not just in customer experience, but in digital trust.<\/p>\n\n\n\n


This momentum comes alongside DITO\u2019s broader performance gains on the global stage. At the 2026 Mobile World Congress, the company was recognized as the #1 Rated Mobile Network in the Philippines by Ookla for 2H25 and also earned Fastest Network by Opensignal\u2014validations based on real user experience.<\/p>\n\n\n\n

Taken together, these recognitions signal a clear shift: DITO is no longer just the newest player in the industry. It is fast emerging as a globally competitive, full-spectrum operator\u2014advancing not just network performance, but intelligent, secure, and inclusive digital experiences.<\/p>\n\n\n\n

Yet even as milestones build, the focus remains forward.<\/p>\n\n\n\n

Every recognition raises the bar.<\/p>\n\n\n\n

Every breakthrough deepens the responsibility to deliver better experiences for every Filipino.<\/p>\n\n\n\n

More than a chatbot, KAi is designed as a continuously evolving system\u2014learning from every interaction, improving personalization, and expanding its capabilities over time.<\/p>\n\n\n\n

For DITO, this is what AI should deliver: not just efficiency, but better and more accessible experiences for every Filipino.<\/p>\n","protected":false},"excerpt":{"rendered":"

Macao, April 17, 2026 \u2014 A DITO-built artificial intelligence system is now resolving nearly all customer service inquiries, and the […]<\/p>\n","protected":false},"author":1,"featured_media":71244,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2730],"tags":[8776,8966,17216],"class_list":["post-71243","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lifestyle","tag-dito","tag-dito-telecommunity","tag-kai"],"yoast_head":"\nDITO\u2019s KAi Sets New Benchmark in AI Customer Service, Wins Regional Stevie Award - Team PCheng<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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