Global CX leader wins Gold Stevie® Award for insanely great employee experience
Alorica Inc., a global leader in customer experience (CX) solutions, has been named the winner of the Gold Stevie® Award for Employer of the Year in the Business & Professional Services category in the sixth annual Stevie Awards for Great Employers.
“This recognition reflects Alorica’s deep-seated belief that our employees are at the heart of the company’s success,” said Andy Lee, Chief Executive Officer at Alorica. “As we continue to hire thousands of people globally, it’s imperative that we maintain this unrivaled employee experience by creating the best environment for ongoing learning and career development. We don’t take for granted the 100,000 Aloricans who choose Alorica as their employer every day, and we welcome passionate problem solvers looking to elevate their careers to join the family.”
Through its award-winning training programs, culture initiatives, and constant feedback loop measured by its employee Net Promoter Score (eNPS), Alorica focuses heavily on employee engagement and performance. And through its work-at-home solution —Alorica Anywhere— employees are offered additional flexibility and support, which includes gamified digital tools to help them improve their confidence, skills as well as KPIs. This Employer of the Year award demonstrates the company’s commitment to its employees, which has resulted in increased employee satisfaction, lower attrition rates, and more leaders being promoted from within the organization year over year.
“Alorica nurtures an environment where employees can express their personality, creativity, and even develop their leadership and people skills through a wide range of engagement activities,” shares Bong Borja, President of Asia-Pacific Operations. “In the Philippines, for example, successful employee-driven initiatives include our PRIDE month campaign and first-ever country-wide mobile gaming tournament. Additional programs are in place to show employees that they are valued for their work and they are supported during these times, like 24/7 counseling services, upskilling opportunities through Alorica Academy, and our signature Blue Milestone program which duly recognizes employees celebrating their service anniversaries,” he adds.
Alorica also embraces a family-like culture of inclusiveness and giving through its Corporate Social Responsibility, which includes the company’s employee-led partnership with non-profit Making Lives Better with Alorica (MLBA). MLBA has raised more than $6.5 million since 2015, and has 14 active chapters in the Philippines, each supporting individuals in need including fellow employees as well as local charities and underserved communities. Alorica in the Philippines continues to grow and hire for roles spanning customer experience operations and corporate support functions. To find out more about our job opportunities, visit our career page at www.alorica.com/careers/philippines/
About Alorica
Alorica is a trusted global leader in customer experience solutions. We are made up of 100,000 passionate problem solvers who make lives better through positive customer interactions—at every touchpoint—across voice, chat, and social. Leveraging innovative technologies—including intelligent automation and a comprehensive analytics suite—we support the world’s most respected brands with the best talent and resources necessary to create insanely great experiences. Alorica provides a host of world-class services—from customer care to financial solutions and digital services—to clients across industries of all kinds, many of whom are on the Fortune 500. Alorica contact centers and operation hubs span the globe with locations in 15 countries. To learn more, visit www.alorica.com.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
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