Maxim Rides & Food Delivery has introduced a new in-app Driver’s Help section and enhanced the speed of its customer support, making it easier for driver-partners to access information and receive assistance. These improvements contributed to a positive support experience during the first half of the year, with nearly 90% of driver-partners reporting satisfaction with Maxim’s customer support.
The new Driver’s Help section serves as an in-app guide where driver-partners can find answers to frequently asked questions, learn more about Maxim’s services, and access essential information without needing to contact customer support for common concerns.
With the new guide, important information about working with Maxim is always at driver-partners’ fingertips, helping them perform orders more efficiently and improve service quality. The Driver’s Help section is now available through the Taxsee Driver application.
Alongside the launch of the new guide, Maxim has strengthened its customer support by improving both response times and service quality. The company regularly updates its support procedures, monitors service quality, maintains consistent standards in handling inquiries, and reviews driver-partner feedback to continuously enhance the support experience.
The company reported that its support team responds to 81% of driver inquiries within the first 24 hours, while 22% of simple inquiries receive a response within the first 15 minutes. More complex concerns may require additional time to ensure an accurate resolution.
“At Maxim, we continuously invest in solutions that make it easier for driver-partners to perform orders and access support whenever they need it. The Driver’s Help section and our ongoing improvements to customer support are part of our commitment to providing a better experience for every driver-partner on the Maxim platform,” said Andres Morales Jr., President of Maxim Rides & Food Delivery.
Background Information
Maxim service launched in the Philippines in 2020, with Cebu being its first city of operations. Now its services are available to residents and guests of 22 more Philippine cities. In addition to providing delivery services, the service is a licensed Transport Network Company authorized to pre-arrange transportation of passengers by car. In Metro Manila and Cagayan de Oro, the company has been included in a pilot project to transport passengers on motorcycles.
The company develops innovative technologies that make ordering transport and other services more modern, accessible, and safe. The service has created a system that makes it possible to connect an unlimited number of clients and drivers, and process millions of orders. The Maxim app for ordering services and the Taxsee Driver app for fulfilling orders are among the world’s top apps with millions of users.
The company’s goal is to continuously enhance user experience and empower people to reach their destinations safely and efficiently.